Frequently Asked Questions Regarding Fay

Fay is a trusted Pakistani hygiene solution brand offering a complete range of tissue, hygiene, kitchen, cleaning, and home essential products designed for everyday comfort, cleanliness, and convenience.

What is Fay’s Product Range?

Fay provides a wide variety of daily-use products, including:

Where are Fay Products Available?

Fay products are available online across Pakistan through our official website fay.com.pk and through selected retail stores, supermarkets, and distributors nationwide.

Who Can Use Fay Products?

Fay products are suitable for:

  • Homes & families
  • Offices & corporate spaces
  • Restaurants & cafés
  • Hospitals & clinics
  • Hotels & institutions

Our range is designed for both household and commercial use.

How Does Fay Ensure Product Quality & Hygiene?

Fay follows strict quality and hygiene standards. Our products are:

  • Made from high-grade raw materials
  • Processed for softness, strength, and safety
  • Hygienically packed
  • Suitable for daily and professional use

Quality control is applied at every stage of production.

Are Fay Products Safe for Skin Use?

Yes. Fay tissue and cotton products are soft, skin-friendly, and safe for everyday use, making them suitable for adults and children alike.

How Can I Place an Order on Fay?

You can place an order by:

  1. Browsing products on fay.com.pk
  2. Adding items to your cart
  3. Completing checkout with delivery details

Orders are processed quickly for timely delivery.

How Long Does Delivery Take in Pakistan at Fay?

Orders are usually delivered within 2–5 working days, depending on your location and courier service availability.

Does Fay Deliver All Over Pakistan?

Yes. Fay offers nationwide delivery across Pakistan, including major cities and selected remote areas.

What Should I Do if I Receive a Damaged or Incorrect Product from Fay?

If you receive a damaged or incorrect item, please contact Fay customer support within the stated return period. Our team will assist you according to our Return & Refund Policy.

Can I Return Or Exchange Fay Products?

Yes, returns or exchanges are accepted under specific conditions. Please refer to our Return & Refund Policy page for complete details regarding eligibility and timelines.

How Can I Contact Fay for Support Or Inquiries?

You can reach Fay through:

  • The Contact Us page on fay.com.pk
  • Official customer support channels mentioned on the website

Our team is always ready to assist you.

Why Should I Choose Fay?

Customers choose Fay because we offer:

  • A wide range of home & hygiene essentials
  • Trusted Pakistani brand reliability
  • Affordable pricing with premium quality
  • Products suitable for homes and businesses
  • A strong focus on hygiene, comfort, and customer satisfaction

How Can I Contact Fay About More FAQs?

For more FAQs or support, contact us at: