Privacy Policy

We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your data when you visit or shop on Fay hygiene solutions.

What Information Does Fay Collect?

We collect information to provide better services and ensure a smooth shopping experience.

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details

Non-Personal Information

  • IP address
  • Browser and device type
  • Pages visited and browsing behavior
  • Cookies and analytics data

How Does Fay Collect Your Information?

We collect information when you:

Information may be collected automatically through cookies and analytics tools or voluntarily provided by you.

Why Does Fay Use Your Information?

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve website performance and user experience
  • Send order confirmations and service-related communications
  • Share promotional offers (only with your consent)
  • Prevent fraud and unauthorized activities

How Does Fay Use Cookies & Tracking Technologies?

Cookies help us to:

  • Remember user preferences
  • Improve website functionality
  • Analyze website traffic and usage trends

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Who Does Fay Share Your Information With?

We do not sell or rent your personal information.

We may share your data only with:

  • Trusted payment gateway providers
  • Delivery and logistics partners
  • Legal or regulatory authorities, when required by law

All third-party partners are obligated to keep your information secure and confidential.

How Does Fay Protect Your Personal Data?

Fay implements industry-standard security measures, including:

  • Secure servers
  • Encrypted transactions
  • Restricted access to personal information

While we take strong precautions, no online system is completely secure, and we cannot guarantee absolute security.

How Are Payments Handled Securely at Fay?

All payments are processed through secure third-party payment gateways. Fay does not store, process, or have access to your credit/debit card or banking details.

What Are Your Privacy Rights with Fay?

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications

To exercise these rights, please contact us using the details provided below.

Does Fay Collect Information from Children?

No. Fay does not knowingly collect personal information from children under the age of 13. If such data is identified, it will be deleted promptly.

How Does Fay Handle Third-Party Links?

Our website may contain links to third-party websites. Fay is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

When Does Fay Update This Policy?

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the updated policy.

How Can You Contact Fay for Privacy Policy?

If you have any questions about this privacy policy or your personal data, please contact us: