Shipping Policy

We aim to deliver your orders safely and on time. This shipping policy explains how orders placed on Fay hygiene solutions are processed, shipped, and delivered across Pakistan. By placing an order with us, you agree to the terms outlined below.

Where Does Fay Ship

Fay currently delivers nationwide across Pakistan, covering major cities as well as selected remote areas through trusted courier partners.

How are Orders Processed at Fay

  • Orders are processed within 2 or 3 business days after order confirmation.
  • Orders placed on weekends or public holidays are processed on the next working day.
  • You will receive a confirmation once your order is dispatched.

What are Fay’s Estimated Delivery Timelines

Estimated delivery times may vary depending on your location:

  • Major Cities: 2 - 4 business days
  • Other Cities / Remote Areas: 3 - 7 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

How Much Does Shipping Cost at Fay

  • Shipping charges are calculated at checkout.
  • Any applicable shipping fees will be clearly displayed before order confirmation.
  • Fay may offer free shipping promotions on selected products or order values.

Which Courier Services Does Fay Use

Fay works with reliable third-party courier and logistics partners to ensure timely and secure deliveries. Courier selection may vary depending on location.

How Can I Track My Fay Order

  • Once your order is shipped, tracking details will be shared via email or SMS.
  • You can track your shipment using the provided tracking number.

What if My Fay Delivery is Delayed

While we strive to deliver on time, delays may occur due to:

  • Courier service issues
  • Weather conditions
  • Public holidays
  • Force majeure events

Fay is not responsible for delays beyond our control, but we will assist you in tracking and resolving delivery issues.

What if I Receive a Damaged Package from Fay

If your order arrives damaged:

  • Contact us within 24 hours of delivery
  • Share clear images of the damaged package and product
  • Do not discard the item until advised

We will arrange a replacement or guide you through the return process as per our return and refund policy.

Can I Change My Shipping Address After Ordering from Fay

  • Address changes are allowed only before order dispatch
  • Once an order is shipped, address changes cannot be guaranteed

Please contact customer support as soon as possible for any corrections.

What Happens if Fay’s Delivery Attempt Fails

If a delivery attempt fails due to:

  • Incorrect address
  • Unavailability of the recipient

The courier may attempt redelivery or return the package to us. Additional charges may apply for re-shipping.

How Can I Contact Fay About Shipping

For shipping-related questions or support, contact us at: