Shipping Policy
We ensure fast, reliable, and secure delivery of your hygiene solutions across Pakistan. Please review our shipping policy for complete details.
Delivery Coverage
We offer nationwide shipping across Pakistan, including major cities and remote areas through trusted courier partners.
Order Processing Time
- Orders are processed within 2-3 business days after confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
Delivery Time
- Major Cities: 2-4 business days (Karachi, Lahore, Islamabad, etc.)
- Other Cities & Remote Areas: 3-7 business days
Delivery times may vary due to weather conditions, courier delays, or high order volume.
Shipping Charges
- Enjoy nationwide delivery with a flat shipping charge of Rs. 250 per order
- We may offer free delivery on selected orders or promotions
Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS or email to monitor your delivery status.
Failed Delivery Attempts
- Please ensure your contact number and address are accurate
- If delivery fails after multiple attempts, the order may be returned or canceled
Cash on Delivery (COD)
We offer cash on delivery (COD) across Pakistan for your convenience. Please ensure payment is ready at the time of delivery.
Damaged or Missing Items
If you receive a damaged or incomplete order:
- Contact us within 24-48 hours of delivery
- Share images and order details for quick resolution
Delays & Exceptions
While we strive for timely delivery, Fay is not responsible for delays caused by:
- Courier service issues
- Natural events or unforeseen circumstances
- Public holidays or strikes