Terms & Conditions

Welcome to Fay. These terms & conditions govern your access to and use of our website Fay hygiene solution and the purchase of products from our online store. By accessing, browsing, or using our website, you agree to comply with and be bound by these terms & conditions. If you do not agree with any part of these terms, please do not use our website.

Who Can Use Fay’s Website?

By using this website, you confirm that:

  • You are at least 18 years old or accessing the site under parental supervision
  • You are legally capable of entering into a binding agreement
  • You will use the website only for lawful purposes

What Products Does Fay Offer?

Fay offers a range of home, hygiene, and household essential products, including but not limited to:

All products displayed on the website are subject to availability.

How Are Orders Placed and Accepted at Fay?

  • Orders can be placed directly through our website.
  • Once an order is placed, you will receive an order confirmation.
  • Fay reserves the right to accept, reject, or cancel any order at its discretion, including due to pricing errors, stock unavailability, or suspected fraud.

What Are Fay’s Pricing & Payment Terms?

  • All prices are listed in Pakistani Rupees (PKR) unless stated otherwise.
  • Prices may change without prior notice.
  • Payments are processed through secure third-party payment gateways.
  • Fay does not store your credit or debit card details.

How Does Fay Handle Shipping & Delivery?

  • Fay delivers products across Pakistan through trusted logistics partners.
  • Delivery timelines may vary based on location and availability.
  • Fay is not responsible for delays caused by external factors such as courier issues, weather conditions, or force majeure events.

What Is Fay’s Return & Refund Policy?

Returns and refunds are subject to Fay’s return and refund policy, which forms an integral part of these terms & conditions. Products must meet eligibility criteria outlined in the policy to qualify for returns or exchanges.

How Is Fay’s Intellectual Property Protected?

All content on this website, including:

  • Text
  • Images
  • Logos
  • Product descriptions
  • Graphics and design

is the intellectual property of Fay and is protected under applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

What User Conduct Is Not Allowed on Fay’s Website?

You agree not to:

  • Misuse the website or its content
  • Attempt unauthorized access to systems or data
  • Upload harmful, misleading, or unlawful content
  • Interfere with website functionality or security

Violation of these terms may result in restricted access or legal action.

What Is Fay’s Limitation of Liability?

Fay shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Losses resulting from misuse of products
  • Website downtime or technical issues beyond our control

All products are provided “as is” and used at the customer’s discretion.

How Does Fay Handle Third-Party Links?

Our website may contain links to third-party websites. Fay does not control or endorse these websites and is not responsible for their content, policies, or practices.

How Are Changes to Fay’s Terms Managed?

Fay reserves the right to update or modify these terms & conditions at any time.
Changes will be effective immediately upon posting on this page. Continued use of the website indicates acceptance of updated terms.

What Law Governs Fay’s Terms & Conditions?

These terms & conditions are governed by and interpreted in accordance with the laws of Pakistan. Any disputes shall be subject to the jurisdiction of Pakistani courts.

How Can You Contact Fay for Terms & Conditions?

If you have any questions regarding these terms & conditions, please contact us: